Privacy Policy

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Last updated: (29/03/2021)

Thank you for choosing to be part of our valuable consumer community at Mwasalat. We are committed to value and protect your personal information and privacy. Our Privacy Policy applies to all the information we gather, and you share with us when you visit our websites, use our apps, and utilize any of our services.

Our privacy statement is designed to inform on how we collect, use, and disclose personal information we receive from users using our website or apps.

We use your Personal Information only to support our service continuity and relationship with you. By using our website and apps, you agree to the collection and use of information in accordance with this policy.

1. What Information we collect?

Collection of Personal Information

We collect personal information that you voluntarily provide to us when you register on the services express an interest in obtaining information about us or our products and services, and when you participate in activities on the services or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You:

We may collect your name, phone number, email address, password, username, contact preferences, and photo. We may also collect details about your identification documents.

Payment Data:

We may collect data necessary to process your payment if you make online purchases, such as your payment credit/debit card number. All payment data are encrypted and stored securely by payment gateway provider.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Other Information

We collect certain information when you visit, use, or navigate our services through our websites or apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services and other technical information. This information is primarily needed to maintain the security and operation of our services, and for our internal analytics, quality, and reporting purposes.

The information we collect includes:

Log and Usage Data:

Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the services.

Device Data:

We collect device data such as information about your computer, phone, tablet, or other device you use to access the services. Depending on the device used, this device data may include information such as your IP address, device and application identification numbers, location, browser type, hardware model and operating system.

Geo-Location Information:

We may request access or permission to, and track location-based information from your mobile device, either continuously or while you are using our App, to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device`s settings.

Mobile Device Access:

We may request access or permission to certain features from your mobile device, including your mobile device`s camera, media, and other features. If you wish to change our access or permissions, you may do so in your device`s settings.

Push Notifications:

We may request to send you push notifications regarding your account or certain features of the App. If you wish to change our access or permission from receiving these types of communications, you may turn them off in your device`s settings.

2. How do we use your information?

We use personal information collected via our services for a variety of business purposes described below.

We use the information we collect or receive:

To facilitate account creation and logon process:

We will use this information, to user provide accessibility to our offered services and products.
To manage user accounts: We may use your information for the purposes of managing users account and keeping it in working order.

To send administrative information to you:

We may use your personal information to send you. product, service, and new feature information and/or information about changes to our services.

To protect our Services:

We may use your information as part of our efforts to keep our services safe and secure.

To respond to user inquiries/offer support to users:

We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services.

For marketing and promotional communications:

We and our selected partners may use your information for our marketing purposes, this may include contacting you with information about new developments, offers, products, customer feedback surveys and promotions.

3. Do we use cookies?

We may use cookies to record your generic access information to our services, this information will only be used to ensure maintaining usability and enjoyment of our services.

4. How long do we keep your information?

We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We also may retain usage data for internal analysis purposes and for enhancing our services.

5. How we keep your information safe?

The security of your information is important to us, however data transmission over the Internet, or method of electronic storage is not 100% secured. While we strive to use reasonable and acceptable industry standard efforts to protect your information, we may not guarantee its absolute security.

6. Do we make changes to this Policy?

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

7. How to contact us?

If you have any questions about this Privacy Policy, you can contact us as follows:

By E-mail:

By phone number: +968 24121500, +968 24121555

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